Privacy Policy

Date Last Updated: October 2nd, 2025

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Send Lab LLC ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website or use our services. By accessing our website or engaging with our services, you consent to the practices described in this policy.

This Privacy Notice applies to:

The sendlab.co website and any other websites or online services controlled by us and which display this Privacy Notice, and
Marketing services that we provide to our clients.

Our website and online services are designed for businesses and are not intended for personal, family or household use. Accordingly, we treat all personal information covered by this Privacy Policy, including information about any visitors to our website, as pertaining to individuals acting as business representatives, rather than in their personal capacity.

1. Information We Collect

We collect the following types of information from clients and website visitors:

A. Information You Provide to Us

Personal Information such as name, business name, email address, phone number, and payment details.
Business Information such as brand guidelines, marketing materials, and campaign-related content.
Communication Records such as emails, messages, and support inquiries.

B. Information Collected Automatically

When you visit our website, we may collect certain information automatically, including:

Device & Browser Data: IP address, browser type, operating system, and access times.
Usage Data: Pages visited, time spent on pages, and interaction data.
Cookies & Tracking Technologies: We use cookies and analytics tools to enhance user experience and improve our website.

C. Information from Third Parties

We may receive additional information from third-party platforms (e.g., payment processors, marketing tools) to fulfill our services.

2. How We Use Your Information

We use collected data for the following purposes:

Service Delivery: Providing marketing services, client communication, and campaign execution.
Billing & Payments: Processing transactions and managing invoices.
Customer Support: Responding to inquiries and providing assistance.
Marketing & Promotions: Sending promotional materials if consent is given.
Website Analytics: Monitoring and improving website performance.
Legal & Compliance: Ensuring compliance with laws and protecting against fraudulent activity.
We do not sell, rent, or trade your information to third parties.

We may aggregate and/or de-identify any information that we collect, such that the information no longer identifies any specific individual. We may use, disclose and otherwise process such information for our own legitimate business purposes – including historical and statistical analysis and business planning – without restriction.

3. How We Protect Your Information

We implement the following security measures to safeguard your data:

Two-Factor Authentication (2FA) for access to sensitive data.
Secure Data Storage using encryption and firewalls.
Restricted Access to personal information, limited to authorized personnel.
Despite our security efforts, no method of data transmission is 100% secure. Clients share information at their own risk.

4. How We Share Your Information

We may share your information in the following cases:

With Service Providers: Third-party platforms used for email, SMS, analytics, or payment processing.
Business Partners: We may share your Personal Information with business partners and other brands when permitted by law or with your consent. This could be an introduction to a software provider.
Legal Compliance: If required by law, such as responding to subpoenas or protecting against fraud.
Business Transfers: If Send Lab LLC is acquired or merged, client data may be transferred.
We do not share your information with advertisers or external marketing companies.

5. Data Retention

We retain personal data only as long as necessary for business and legal compliance purposes.

Upon termination of a client contract, we may delete or anonymize data unless required for legal obligations.

6. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights:

Access: Request a copy of your data.
Correction: Request corrections to inaccurate data.
Deletion: Request data deletion (subject to contractual obligations).
Opt-Out: Unsubscribe from marketing communications at any time.

To exercise your rights, contact us at [Your Contact Email].

7. Cookies & Tracking Technologies

We use cookies to:

Improve website functionality and user experience.
Track site performance and visitor interactions.
Provide targeted marketing (only with user consent).

If you wish to prevent Cookies from tracking your activity on our website or visits across multiple websites, you can set your browser to block certain Cookies or notify you when a Cookie is set.

We are not responsible for the completeness, effectiveness, or accuracy of any third party opt-out options or programs. If you block Cookies, certain features on our Site and other websites may not work.

8. Compliance with U.S. Privacy Laws

Send Lab LLC operates within the U.S. and complies with relevant data protection laws, including:

California Consumer Privacy Act (CCPA) (if applicable)
General Data Protection Regulation (GDPR) (if European client data is processed)
CAN-SPAM & TCPA for email and SMS marketing compliance

We ensure that all marketing communications comply with relevant regulations, and we require clients to obtain explicit consent before sending messages.

9. Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If significant changes occur, we will notify users via email or an update on our website.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

2221 Eliot Street, Denver, CO, 80211